Privacy Policy

Last updated: giugno 23, 2025

This Privacy Policy ("Policy") describes how Copiix ("we", "us", or "our") collects, uses, and protects your personal information when you use our trade copier software ("Software") and related services. We are committed to protecting your privacy and being transparent about our data practices.

1. Information We Collect

1.1 Information You Provide

  • Account Information: When you configure the Software, you provide trading account names and connection parameters (but never passwords or sensitive credentials)
  • Configuration Data: Settings, preferences, and software configuration parameters
  • Support Communications: Information you provide when contacting us for support via email or Telegram
  • Donation Information: If you make a voluntary donation, payment processing information (handled by third-party processors)

1.2 Information Automatically Collected

  • License Information: Software version, activation status, and license validation data
  • Usage Statistics: Basic software usage metrics for improvement purposes (anonymized)
  • Technical Information: Operating system version, software errors, and crash reports (anonymized)
  • Website Data: When you visit our website, standard web analytics information through cookies

1.3 Information We Do NOT Collect

  • Trading Account Passwords: We never collect or store your trading account passwords or credentials
  • Trade Data: Individual trades, positions, or trading activities are never transmitted to our servers
  • Financial Information: Account balances, equity, or other financial data remain on your local device
  • Personal Trading Strategies: Your trading methods, signals, or strategies are not collected

2. How We Use Your Information

2.1 Primary Purposes

  • Software Operation: To provide and maintain the Software's functionality
  • License Management: To validate software licenses and manage premium features
  • Technical Support: To provide assistance and resolve technical issues
  • Software Improvement: To analyze usage patterns and improve the Software (using anonymized data)

2.2 Communication

  • Respond to your support requests and inquiries
  • Send important software updates and security notifications
  • Communicate about premium features (for donors only - learn more)
  • Provide community support through our Telegram channel
  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent fraud
  • Protect our rights and the rights of our users

For users in the European Union, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide the Software and services you requested
  • Legitimate Interest: Improving our Software, providing support, and ensuring security
  • Consent: For optional features like analytics cookies (where explicit consent is required)
  • Legal Obligation: When required by applicable laws

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our services (e.g., hosting, payment processing)
  • Legal Requirements: When required by law, regulation, or valid legal process
  • Business Protection: To protect our rights, property, or safety, or that of our users
  • Business Transfer: In connection with a merger, acquisition, or sale of assets (with notice to users)

4.3 Third-Party Services

  • Payment Processors: For handling donations (PayPal, Stripe, etc.)
  • Hosting Providers: For website and service hosting
  • Analytics Services: For website analytics (with anonymized data)
  • Communication Platforms: Telegram for community support

5. Data Security

5.1 Security Measures

  • Encryption: Data transmission is encrypted using industry-standard protocols
  • Local Processing: Trading data is processed locally on your device, not transmitted to our servers
  • Access Controls: Restricted access to personal data on a need-to-know basis
  • Regular Updates: We maintain up-to-date security measures and software

5.2 Data Breach Response

In the unlikely event of a data breach affecting personal information, we will:

  • Notify affected users within 72 hours of discovering the breach
  • Report to relevant authorities as required by law
  • Take immediate steps to secure the affected systems
  • Provide regular updates on our response efforts

6. Data Retention

6.1 Retention Periods

  • Account Configuration: Retained while you use the Software and for 12 months after last use
  • Support Communications: Retained for 24 months for quality assurance and follow-up
  • License Information: Retained for the duration of the license and 12 months thereafter
  • Analytics Data: Anonymized data may be retained indefinitely for product improvement

6.2 Data Deletion

We automatically delete personal data when it's no longer needed for the purposes it was collected. You can also request deletion of your data at any time (subject to legal obligations).

7. Your Privacy Rights

7.1 Universal Rights

Regardless of your location, you have the right to:

  • Access: Request information about what personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Opt-out: Unsubscribe from communications or disable data collection features

7.2 GDPR Rights (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights:

  • Data Portability: Request a copy of your data in a machine-readable format
  • Restriction: Request restriction of processing under certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing based on consent
  • Supervisory Authority: Lodge a complaint with your local data protection authority

7.3 Exercising Your Rights

To exercise any of these rights, contact us at support@copiix.com. We will respond to your request within 30 days (or as required by applicable law).

8. Cookies and Tracking

8.1 Website Cookies

Our website uses cookies for:

  • Essential Cookies: Required for basic website functionality
  • Preference Cookies: Remember your settings and preferences (e.g., dark mode)
  • Analytics Cookies: Understand how visitors use our website (with consent)

You can manage cookies through our cookie banner and your browser settings. For more information, see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by relevant authorities
  • Other legally recognized transfer mechanisms

10. Children's Privacy

Our Software and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Privacy by Design

We implement privacy by design principles in our Software development:

  • Data Minimization: We collect only the data necessary for our services
  • Local Processing: Trading data stays on your device and is never transmitted
  • Transparency: Clear information about what data we collect and why
  • User Control: You have control over your data and privacy settings

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Notifying users through the Software
  • Sending email notifications for significant changes

Your continued use of the Software after we post changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

For privacy-related inquiries, our Data Protection Officer can be reached at: support@copiix.com

This Privacy Policy works together with our other legal documents:

Your Privacy Matters

Privacy-First Approach: Copiix is designed with privacy in mind. Your trading data never leaves your device, and we collect only the minimal information necessary to provide our services. We are committed to transparency and giving you full control over your personal information.

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